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Frequently Asked Questions

How do I access my assistants after subscribing?
After subscribing, log in with the email you used to sign up. Your assistants will be available immediately from your dashboard.
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We typically respond within 24 hours. You can also email us directly at [email protected]

On-demand AI assistants for embroidery, sewing, and quilting — helping makers get instant answers, expert guidance, and project support anytime.

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Assistants

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