Effective Date: 10/23/2025
At Sew Smart AI, LLC, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website (www.sewsmartai.com) or use our products and services, including our AI-powered Assistants.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name
- Email address
- Account login credentials
- Billing and payment details (processed securely via third-party platforms)
b. Usage Information
- Interactions with our AI Assistants
- Pages visited, clicks, time on page
- IP address and browser type
- Device and operating system
c. Subscription & Support Information
- Subscription level, renewal date, and usage history
- Messages and communications sent to our support team
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our services and AI Assistants
- Manage subscriptions and process payments
- Offer customer support and respond to inquiries
- Personalize the user experience
- Improve website functionality and user experience
- Send important updates and announcements
- Prevent misuse or unauthorized access
We do not use your data to train our AI models, nor do we sell your information to third parties.
3. Third-Party Tools & Services
We may use third-party services to support our business operations. These providers may process your data under their own privacy policies:
- Payment Processing: Stripe, PayPal (or equivalent)
- AI Platform: OpenAI, Jotform AI, Voiceflow (used to generate responses)
- Email and Communication: Google Workspace, SendGrid, or similar
- Analytics: Google Analytics or similar tools
- Hosting & Infrastructure: Webflow, MemberSpace, Jotform Enterprise Server
Each provider is responsible for its own data protection practices.
4. Cookies & Tracking
We may use cookies and similar tracking tools to improve your experience on our website. Cookies help us understand usage patterns and tailor content to user preferences.
You can disable cookies in your browser settings, but some features may not function properly.
5. Data Storage and Security
We implement industry-standard security measures to protect your data, including secure servers, encrypted connections, and limited access to personal data.
However, no method of transmission or storage is 100% secure. By using our services, you acknowledge this risk.
6. User Rights and Choices
You may:
- Access or update your account information
- Cancel your subscription at any time
- Request deletion of your account and associated data
- Contact us to inquire about how your data is used
To make any of these requests, email us at support@sewsmart.ai.
7. Data Retention
We retain your personal information only for as long as necessary to provide services, fulfill legal obligations, or resolve disputes. You may request deletion of your data by contacting us.
8. Children’s Privacy
Our services are intended for users aged 18 and over. We do not knowingly collect personal information from children under 13. If we become aware of such data, it will be deleted.
9. Changes to This Policy
We may update this Privacy Policy at any time. We’ll post changes here with the updated effective date. Continued use of our services after changes are posted means you accept the revised policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact us: 📧 support@sewsmart.ai